Refund Policy
At Ascendo, we prioritize your satisfaction and want you to shop with confidence. Therefore, we offer a straightforward 14-day return policy from the date you receive your purchase. If, for any reason, you are not completely satisfied with your Ascendo watch, you can initiate a return within 14 days for a hassle-free experience.
Conditions for Returns:
- The watch must be in its original, unused condition, with all tags and packaging intact.
- Ensure that the watch is securely packaged to prevent any damage during return shipping.
- Include a copy of the original invoice or packing slip with the returned item.
How to Initiate a Return:
- Contact our customer service team at hello@ascendostore.com to inform them of your intention to return the item.
- Our team will provide you with a return address
Return Shipping:
- You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Process:
- Once we receive your returned item, our team will inspect it for adherence to our return policy.
- Upon approval, we will process your refund to the original method of payment.
- Please allow 3-10 business days for the refund to reflect in your account.
Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange your item, please initiate a return and place a new order.
Contact Us: If you have any questions or concerns regarding our return policy, feel free to reach out to our customer service team at hello@ascendostore.com. Thank you for choosing Ascendo. We appreciate your trust in our commitment to quality and customer satisfaction.